SYMPTOMS


On a computer that is running Windows Vista or a later version of Windows, when you try to establish a connection to an Internet printer, you may receive an error message that resembles the following:


Windows cannot connect to the printer. Check the printer name and try again. If this is a network printer, make sure that the printer is turned on, and that the printer address is correct.



CAUSE


This problem may occur if the Internet Printing Client feature is disabled on the computer. This problem may also occur if the Internet Printing Client has recently been enabled and the Print Spooler service has not restarted.



SOLUTION


To resolve this problem yourself, restart the Print Spooler service after you enable the Internet Printing Client feature.


1. Enable the Internet Printing Client feature on the computer. To do this, follow these steps:

a. Click Start button, type Programs and Features in the Start Search box, and then press ENTER.

b. Click Turn Windows features on or off.

c. In the Windows Features dialog box, expand Print Services, click to select the Internet Printing Client check box, and then click OK.


2. Restart the computer or restart the Print Spooler service. To restart the Print Spooler service, follow these steps:

a. Click Start button, type Administrative Tools in the Start Search box, and then press ENTER.

b. Double-click Services.

c. Right-click Print Spooler, and then click Restart.


3. Try to install the Internet printer again, following the instructions provided by the Scribbles Client Services team.


Please see the Microsoft help page for the full explanation by clicking on the following link:


https://support.microsoft.com/en-us/kb/969708



If you are still experiencing issues after the above steps have been taken, please contact our Client Services/Technical Support team at ([email protected]).