Once you login to the system, you are presented with the Process Orders screen.  This is the default home screen of the system.

1 - Header Bar

  • Consumer Home - This takes you to the Online Order Form Start Page.
  • Print Queue (E-transcripts) - 
  • Process Orders - This is the default HOME page for all users that process requests.
  • Reports - This takes you to the Reports

  • 2 - Profile Menu

    • Where you can change your password, contact support and logout of the system.

    • 3 - Tab Bar

      My Orders - This is selected to view the tasks that you have taken ownership of to process.
      Unassigned Orders - This is the default when Process Orders is selected.  These tasks have not been completed and have not been assigned to a processor.
      All - Click on this to see ALL unassigned and assigned orders. 
      Money Orders - This is where you can activate money order requests to be processed.
      Coupons - This is selected to manage all Coupon Codes. You can view existing coupon codes and create new codes on this page.
      Filters - This is selected to apply Filters to narrow the display to specific orders. You are given the option to filter all Express Shipping Orders, New Activity - Orders where the requestor has uploaded documentation or a voicemail to the order, or Central Office Orders.
      Search - This is where you can search on requests in the system.

      4 - Number of current Unassigned/Open Orders 

      5 - Number of Unassigned/Open Express Shipping Orders

      6 - Order List

      The list of orders in the system.  Orders are displayed in chronological order with the oldest at the top.

      7 - Grab Application & Grab And Process Buttons

      These buttons allow you to take ownership of a request for you to process.