To search for an application, enter the search criteria in the Application Search Box.   You can search on any 'data' associated with an application (i.e. Last Name, First Name, Date of Birth, etc.).  It is recommended you search using a unique type of data i.e. Order Number or Driver's License to retrieve the specific application.  If you search on a full name, please do not enter commas or full stops.  
The search field is associated with a pull-down menu.  This allows you to narrow down the search by application status.   If you do not know what status the application is in, select ALL in the pull-down menu.

The list of application statuses are:

  • Open - All unassigned / unprocessed applications
  • Requires Payment
  • Pending
  • Pending Mentals
  • Delivered
  • Contingent Approval
  • Approved
  • Denied
  • Payment Declined
  • Revoked
  • All

If the application is assigned to a user,  select the ALL tab (to the right of the Unassigned tab) to search across all applications.  

The best practice is to select the ALL tab > Enter the Search Criteria (Order Number, etc.) > Select the Status in the pull-down menu.