If the form does not accept your initials, it may be due to the following reasons:

  • You have entered Full Stops (.) between each initial.
  • You have left a Space between each initial,
  • You have entered your Surname and First Name in the wrong fields,
  • You have a double-barrelled name.  

The format of the initials needs to be the First Initial followed by Middle Initial and then the Second Initial.  No Spaces.  No Punctuation.  If you have a double-barrelled name, you only enter the initial of the first part of your name.


  • John Smith - JS
  • John Albert Smith - JAS
  • John Durden-Smith - JD