Processing Applications

A guide to processing pistol purchase permit applications

Basic Functionality - The Process Orders Scree
Once you login to the system, you are presented with the Process Orders screen.  This is the default home screen of the system.  1 - Header Bar C...
Tue, Jun 23, 2015 at 11:03 AM
Grabbing an Application
To start processing a new application, you must select either the 'Grab Application' button or 'Grab And Process'.  These buttons allow ...
Tue, Jun 23, 2015 at 11:05 AM
The Application Detail
All of the information necessary to process a request is presented on one web page to the user referred to as the Application Detail.  The user will proces...
Tue, Jun 23, 2015 at 11:07 AM
Background Checks
The Background Checks performed are recorded in the application detail using the Background Checks Action Buttons.                                         ...
Tue, Jun 23, 2015 at 11:08 AM
Work Comments & Changing Field Data
If you need to add notes to the application, you can add these to the Work Comments field.  This field is a free text box where you can type in your notes. ...
Tue, Jun 23, 2015 at 11:09 AM
Request Information from the Applicant
Request Information is used to communicate to the request when you need additional information to process their order.  An email, text message (if applicabl...
Tue, Jun 23, 2015 at 11:10 AM
Reassigning the Application (Move Order)
If you need to reassign the application to another user, click on the Move Order button and select the username of the intended recipient.            ...
Tue, Jun 23, 2015 at 11:11 AM
Putting Orders into a Pending Status
Pressing this button will send this order to a pending status.  This is to be used when waiting for the customer to send in additional information.   Ent...
Tue, Jun 23, 2015 at 11:12 AM
Denying an Application
To deny an application, click on the Deny Permit button.  This will send the applicant a denial email, text message (if applicable) and an automated phone m...
Tue, Jun 23, 2015 at 11:14 AM
Approving the Application
To approve an application, click on the Approve Permit button.  This will send the applicant an email with instructions on where to pick up the permit, a te...
Tue, Jun 23, 2015 at 11:15 AM