All of the information necessary to process a request is presented on one web page to the user referred to as the Application.  The user will process the request from this page using the Action buttons. 

Order Detail


Order and Payment Information

Records Requested, Reasons and Delivery Method


For mail requests, all addresses are listed with a black suitcase icon indicating an Education Institution and and figure icon indicating a home or 3rd party address.

ScribCheck - Identity authentication is used to protect the identity of student.  ScribCheck is only used for students requesting documents to be delivered to a location other than a high education institution.  Click on View Complete Check to review the comprehensive results of the of the 3rd party online verification.




User Action buttons.   
 




Request Information is used to communicate to the request when you need additional information to process their order.  An email and Text Message (if applicable) are sent to the requestor on your behalf by ScribOrder.


Inform of Progress is used to communicate to the provide information to the request about the status of their order. An email and Text Message (if applicable) are sent to the requestor on your behalf by ScribOrder.


Move Order is reassign the ownership of the request from the current user to another user.


Set Pending is not to be used unless your district requires additional steps in the workflow process.  Please consult a Scribbles Software Solution Coach for more information.


Approved Request is used once the fulfillment of the request is successfully completed.  An email and Text Message (if applicable) are sent to the requestor on your behalf by ScribOrder notifying them their order has been successfully processed.


Deny Request is used when the order cannot not be fulfilled.  An email and Text Message (if applicable) are sent to the requestor on your behalf by ScribOrder notifying them their order could not be processed.


Save Progress is used in conjunction with Work Comments and when editing fields.  If you edit any of the fields or enter work comments, you must hit save progress to save the changes.


Print is used to print the Application and Envelopes.  Refer to PROCESSING REQUESTS – PRINT OPTIONS for more details.